Olde Wood Limited Products Policies and Procedures
Product Specification: BarnWood2GoO is made of 100% real wood salvaged, recycled and masterfully restored remnants of vintage barns, historic buildings and other aged structures. It is specifically designed for easy DIY applications and comes in 4 different color pallets. BarnWood2GO is available in 4.5”, 5.5” and 6.5” widths and comes prepackaged in random lengths ranging from 1’ to 4’ lengths and thickness at 5mm (+/-1mm).
All BarnWood2GO materials are de-nailed, kiln dried, sanded and wire brushed to make sure you are getting the highest standard of product on the market. BarnWood2GO is designed to keep the unique beauty and characteristics of the vintage materials it is recycled from so it is absolutely normal to see small nail and knot holes as well as small cracks in the material. BarnWood2GO is designed specifically for interior use only. Each box of BarnWood2GO is designed to contain 12-17 square feet of materials depending on the width selected. Samples of the materials are available upon request.
Return and Exchange Policy: All materials are hand selected by our team of professionals to be sure you are getting the highest quality of materials available . However, if you are dissatisfied we are here to help.
BarnWood2GO is held at a very high standard and we want to hear from our customers. If you are dissatisfied with your materials, for any reason, please let us know. All returns and exchanges are subject to prior approval and must be accompanied by proper documentation to assure a credit for the exchanged or returned materials. Our return policy gives you 15 days, from the date of receipt, to return or exchange the materials.
If your purchase is eligible for a return or exchange, all materials must be returned in the original purchased condition. This means that the material must be un-installed and in the same condition that it was received. BarnWood2GO must be in the original packaging and returned with any original labels, resealed and a copy of the receipt included. All returns are subject to a 20% restocking fee and customer is responsible for any incurred return shipping fees.
Damaged or Defective Materials: BarnWood2GO/Olde Wood Ltd. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim. If materials are damaged or defective you must contact our Customer Service Department within 15 days of receipt of your materials at 866-208-9663. Damaged or defective materials are evaluated on a case by case basis and may or may not require the return of the damaged materials.
Photos are required for all damaged or defective materials and may be sent to our Customer Service Department by email at firstname.lastname@example.org. Please keep in mind, it is normal for BarnWood2GO to have nail holes, knot holes, small cracks and or minor character defects.
BarnWood2GO is recycle, vintage, reclaimed wood and those characteristics are part of the unique beauty and charm of the material.
Refunds( if applicable): Once materials are returned and received at our facility, we will send you an email notification upon receiving them. After inspection of the returned materials, we will notify you with results.
If approved, a refund will be processed and a credit will automatically be applied to the credit card used for the original purchase. This may take up to 14 days or longer, depending on your bank and how they processes refunds. All refunds are subject to a 20% restocking fee plus return shipping fees when applicable.
All circumstances are evaluated on a case by case basis and may be subject to a full refund, minus restocking and/or shipping fees, or determined available for exchange of materials only.
Warranty: BarnWood2GO is made of the highest quality materials with years of wear and durability in mind. We warranty that this product is to be free of manufacturer defects based on the specifications and guidelines of the product. If you feel the materials you received are defective, please contact our Customer Service Department within 15 days of receiving the material.
All materials are reviewed on a case by case basis and photos are required of the defective materials for review. After the materials have been reviewed and have been determined defective, the defective materials will be replaced at no additional cost. Installation of the materials will null and void the warranty.
We do not warrant any instructions, recommendations, consultations, or advice to you regarding the application and use of the Products and is provided ON AN “AS IS” BASIS. IT IS YOUR SOLE RESPONSIBILITY TO DETERMINE PROPER APPLICATION AND USE OF THE BARN2GO PRODUCT. IN NO EVENT SHALL OLDE WOOD PRODUCTS BE LIABLE TO YOU, OR ANYONE CLAIMING THROUGH OR ON BEHALF OF YOU, FOR ANY INDIRECT, EXEMPLARY, PUNITIVE, SPECULATIVE, CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES, LOSS OF USE, WHETHER OR NOT BASED UPON OLDE WOOD PRODUCTS’ NEGLIGENCE, BREACH OF WARRANTY, BREACH OF CONTRACT, STRICT LIABILITY, TORT OR ANY OTHER CAUSE OF ACTION, EVEN IF OLDE WOOD PRODUCTS IS INFORMED OF THE POSSIBILITY OF SUCH DAMAGES.
Short Orders: These are orders in which an insufficient amount of material was purchased to complete a project . The customer is eligible to order additional material in 10 square foot increments at the current selling price. plus shipping fees. All customers purchasing BarnWood2GO should order 5% more than they need to account for waste during installation. ***Please note that these short orders will not arrive in original BarnWood2GO box. These may ship in smaller plain print boxes depending on the reorder size.
Acclimation: BarnWood2GO should be acclimated properly for 7-10 days prior to installation. To ensure proper acclimation of your product, it should be removed from the box and allowed to sit in the room where it is to be installed. This is especially important if you are installing BarnWood2GO in an area that may be exposed to more moisture or heat , for example, near a kitchen backsplash, bathroom or near a heat source.
Disclosures: Olde Wood Limited is not responsible for the installation or application of BarnWood2GO. It is the purchasers sole responsibility to ensure that the materials are installed properly and securely.
Olde Wood Limited is not responsible for any damage or defects to the surfaces of walls, ceilings, cabinets or other amenities that the BarnWood2GO is installed too or removed from.
BarnWood2GO materials are not fire certified by the American Wood Council and do not carry a flame spread rating or certification. Use of the Products in locations exposed to combustible materials or surfaces above 90 degrees is not recommended and should be carefully examined prior to installation. Since Olde Wood Limited is not involved in inspection of your installation area and does not make any warranties or guarantees regarding the Product, installation and use of the BarnWood2Go product is at your own risk.
For more information about installation of wood in a particular area, please consult an installation specialist, the National Wood Flooring Association guidelines, or ASTM standards for more information. Other installation factors that could affect installation include condition of items around the installation site (i.e. fireplaces not code approved), condition and texture of the installation site, chemical, wallpaper, paint or other residue on the site, and humidity.